15-Year Guarantee

We are so confident in the quality of our products that we offer a replacement guarantee for all of our photo puzzles. We use the finest European materials and fade-resistant inks, ensuring that we produce your puzzle to last a lifetime. 

Under standard use, we guarantee the following;

•  The puzzle pieces will not break, tear, or separate.  
•  The printed photos will not fade. 

If your puzzle does not meet these standards, we will replace your puzzle. 
 

If you notice a defect in your puzzle, please contact our service team and provide your order number. The most efficient way to reach our service team is via e-mail.

E-Mail: service@puzzleyou.com

PuzzleYOU only uses premium materials. Our efficient, detail-oriented team takes great care to ensure a high-quality product and pleasant experience for our customers.