From the personal picture(s) you upload, we can create photo puzzles with 48, 100, 200, 500, 1000, 1000 XXL or 2000 pieces, plus SMART SORTED! In addition to standard photo puzzles, we also offer unique photo collage puzzles. 

The sizes of our photo puzzles are below:

48 pieces: approx. 18.9" x 14.3"
100 pieces: approx. 18.9" x 14.3"
200 pieces: approx. 18.9" x 14.3"
500 pieces: approx. 18.9" x 14.3"
1000 pieces: approx. 25.2" x 18.9"
1000 XXL pieces: approx. 35.4" x 26.4"
2000 pieces: approx. 35.4" x 26.4"

When creating your custom puzzle, you will have the option to resize or crop your photo to fit the jigsaw. Please note that an additional 0.2” may be cut from the edge of your image during production. As a result, we recommend centering your photo and keeping any significant elements away from the edges. 

We create our photo puzzles with premium European cardboard. After your photo or collage is uploaded, our team prints them with the latest digital printing methods and transfers them onto durable 0.09-inch puzzle cardboard. This process ensures that your jigsaw is high-quality, long-lasting, and as beautiful as your cherished photos. 

We only process JPG (jpg, jpeg) and PNG formats. Most digital cameras automatically take pictures in the required JPG format!

The higher the resolution, the better the quality of your printed photo puzzle. The final product also depends strongly on the resolution of the original digital photo. If your image has a minimum length of 1600 pixels on its longest side, this is sufficient for a puzzle of 48, 100, 200, or 500 pieces. This measurement corresponds approximately to a picture taken with a 2-megapixel camera. For a puzzle consisting of 1000 pieces, we recommend a minimum of 2500 pixels, corresponding to a 4-megapixel digital camera. For 1000 XXL- and 2000-piece puzzles, we recommend a minimum of 3500 pixels, corresponding to a 10-megapixel digital camera.

After uploading your picture, our design software presents a scale ranging from 1 to 5 stars indicating the resolution of your photo. The ranking of your photo will help you determine whether or not the image is suitable for the chosen puzzle format. 

See below rating guide: 

5 stars = excellent resolution quality
4 stars = good resolution quality
3 stars = average resolution quality; possibly blurred
2 stars = moderate resolution quality, blurred
1 star = bad picture resolution, very blurred

Please note that this scale only refers to the resolution of your picture. Our software cannot assess the image sharpness and general picture quality. The larger the chosen design for your puzzle, the higher the necessary image resolution. We do not modify the resolution of your transferred file. Additionally, our team cannot process refunds due to insufficient image quality. Please check the quality of your image before submitting your order and reach out to our team with any questions! 
 

The maximum file size is 80 MB.

Please transfer your pictures in RGB or sRGB color space. sRGB is the standard color space of most digital cameras. Please save black and white photos as a JPG file in sRGB and not grayscale. Additionally, our software will produce an error message if any images stored in the CMYL color space are uploaded. Our customer service team is always available for assistance if this happens. 

No, your photo will not be edited! It is printed exactly like the image file you transferred to us during the jigsaw design process.

Unfortunately, color differences can occur due to the individual adjustment of monitors, which can differ in brightness, resolution, contrast, and color. Minor alterations can also result from different graphic boards. 

You are required to refrain from infringing copyrights, trademark rights, or other protective rights of third persons. Illegal images are strictly prohibited. Further information is available in our GTC.

After adding your first product to the shopping cart, you can click the "add a further product" button to continue shopping. This way, you can order several different photo products in one order and save shipping costs!

You will find a space to enter your discount code in the shopping cart. After entering the code, the final amount will reflect the value of your coupon. You can only redeem one code per order.

We do not send an invoice within the order package. Once your order is shipped, you may download your invoice from your order status page. You can locate the link to this page in the order and shipping confirmation message. 

We use the TLS-security system (Transport Layer Security), along with a 128 Bit encoding when transferring data. This technology provides the ultimate security. It is so reliable that banks use it for data protection of Online Banking! A closed key or lock in your browser shows that your data is encrypted while being transferred.

​We take great care handling your data and do not sell or trade your data. Our goal is to ensure that you enjoy visiting puzzleYOU, rest assured in placing your order, and recommend our website in good conscience. More details are available in our privacy notice.

Yes, you can fill in a different shipping address from the billing address at the end of your order. This option makes it possible to send the photo puzzle to someone as a gift! This service is free of charge. Additionally, if you cannot receive your shipment on workdays, you can fill in an alternative address, such as an office address.

Your puzzle's expected delivery date is located on our homepage, as well as in the shopping cart. UPS usually delivers the parcel on the 2nd working day after shipping. We will inform you by e-mail and send you a tracking number once the package leaves the production department. Please remember that UPS usually does not deliver on Saturdays. If you happen to be in a remote area, please note that the delivery might take longer.

Once your package transfers to the UPS courier, a tracking number will appear in your account. By clicking on this tracking number, you will be redirected to the UPS site to see the current status of your order. The link to your account will be in your order confirmation.

Our production process is already optimized to deliver each jigsaw as quickly as possible. Once you place your order, it is processed directly into our automated production system. As a result, we cannot arrange special treatment for any order. Our current production and delivery time is always available on our website!

Additionally, our team and UPS are efficient, reliable, and committed to delivering your custom jigsaw to you quickly. Please take into account that we may experience slight delays during peak seasons. 

Unfortunately, you cannot pick up your order in person.

We send your order with UPS, the courier we believe to be the most reliable and efficient. We trust that UPS will deliver your package quickly and safely.

Unfortunately, we cannot offer a refund for a custom product. As a result, we recommend choosing and uploading the highest quality image possible when you place your order.