Our photo puzzles are being made of the highest quality puzzle cardboard. With the help of the latest digital printing method your photograph is printed on 2.2 mm puzzle cardboard.

The dimensions of the puzzle boxes are as following:

We process JPG (jpg, jpeg) and PNG formats. Most digital cameras automatically take pictures in the required JPG-format!

The maximum file size is 80 MB.

Please transfer your pictures in RGB or sRGB color space. sRGB is the standard color space of most digital cameras. Please also save black and white pictures as a JPG-file in sRGB and not in gray scale. When you upload a picture which is stored in the CMYK color space there will be an error message. If this happens, please contact our customer service team for assistance.

No. The picture won't be edited and will be printed exactly like the image file you transferred to us.

Unfortunately, color differences can happen due to the individual adjustment of monitors which can differ in brightness, resolution, contrast and color or resulting from different graphic boards. In other words, color difference between your monitor and the finished product are possible.

You are required not to infringe copyrights, trademark rights or other protective rights of third persons. Illegal images are strictly prohibited. Further information can be found in our GTC.

SMART SORTED is a 1000 pieces jigsaw puzzle for everyone, as we pre-sort the jigsaw puzzle for you in 40 removable mini-boxes with 25 puzzle pieces each. Each mini-box contains a coherent part of your puzzle. You decide how many puzzle pieces you want to put at once. The simplest method is to take only 1 mini box at a time, open it along the perforation, take out one piece at a time and then place it from left to right.

The size of the assembled puzzle is the same as that of our regular 1000 pieces photo puzzle, which is ca. 64 x 48 cm.

A SMART SORTED can be created as quickly and easily as a regular 1000 pieces photo puzzle. First select SMART SORTED, then upload one or more photos, choose a puzzle layout and prepare the puzzle box, that's all.
All pictures from our Puzzle Collections are available as SMART SORTED versions with 1000 pieces as well.

Quite clearly: yes! The SMART SORTED puzzle with 1000 pieces is pre-sorted into 40 removable mini- boxes, each containing 25 pieces. These 25 pieces in each mini-box always form a continuous part of your puzzle. The simplest method is to take only 1 mini-box at a time, open it along the perforation, take out one piece at a time and then place it from left to right.

The SMART SORTED will be delivered in the puzzle box you have prepared, containing the 40 removable SMART mini-boxes. To prevent the puzzle pieces from falling out during transport, we place a paper insert over the SMART boxes.
SMART SORTED is completely plastic-free.

After having put your first product into the shopping cart, you can use the button "Add a further product" to continue ordering. This way you can order several different photo products in one order and save shipping costs. By ordering every photo product separately, you have to pay full shipping costs for every single product.

In the shopping cart you will find a bar with white space to fill your code into. After entering the code, the final amount will be reduced by the value of the coupon. You can only redeem one voucher per order.

We do not send the invoice within the package. You may download your invoice on your personal status site after the order has been shipped. The link to this status site can be found in the order and shipping confirmation.

We use the TLS-security system (Transport Layer Security) together with a 128 Bit encoding when transferring data. This technology provides for ultimate security and is also used by banks for data protection of on-line Banking. A closed key or lock in your browser shows that your data is encrypted while being transferred.

We take great care handling your data, and do not sell or trade your data. Our aim is to ensure you enjoy visiting puzzleYOU.com and recommend our website in good conscience. More details are explained in our privacy notice.

Yes, at the end of your order you can fill in a delivery (shipping) address different from the billing address. That makes it easy to send the photo puzzle to another person – for example as a gift. This service is free of charge. In case you're not available to receive your shipment on working days, you can fill in an alternative address there, for example your working address.

The expected delivery date can be found on our homepage below the blue button (Create it here...) and in the shopping cart. UPS usually delivers the parcel on the 1st or 2nd working day after shipping. We will inform you by e-mail and send you a tracking number as soon as the parcel leaves the production department. Please remember that UPS does not deliver on Saturdays. If you happen to be in a remote area, please note that the delivery might take longer.

With the transfer of your package to the UPS courier, a tracking number will be shown in your personal account. By clicking on this tracking number, you will be led to UPS to see the current status of your delivery. The link to your personal account can be found in your order confirmation.

Our process is optimized to deliver all orders as soon as possible. All completed orders go directly into our automated production process, so we cannot treat an order in a privileged way. Our current production and delivery time is always available on our website, and our team & UPS are generally very reliable, except during peak times when increased order volumes could cause delays.

Unfortunately, you can't pick up your order.

The shipping costs for deliveries to Canada are $14.99.

HST, GST or PST and $10.50 custom charges accrue when the shipment arrives in Canada.
UPS offers online payment for this in its tracking system.

We send your order with UPS, the courier with whom we have the most positive experience. UPS delivers your package quickly and safely.

Unfortunately not. You are not allowed to withdraw from a contract regarding goods which have been manufactured based on your individual specifications. That is why it is important to upload an image with not only at least a 3 stars indication for its resolution, but also an image with a very good sharpness that has been taken with sufficient exposure.